Delete your account

You can request deletion of your Eldevar Online account and associated data from this page without installing or opening the app.

Request deletion by email

Email [email protected] with the subject Eldevar Online account deletion. Send it from the email address registered to your account and say that you want your account and associated data deleted. If you no longer have access to that email, explain this so we can help verify ownership.

We will verify account ownership before accepting the request. Never send your password or a sign-in, recovery, or verification code. Support will not ask for them. We will confirm the request and notify you when it is completed.

Request deletion in the mobile app

Open Options on the title screen or the game menu, then Account → Delete account. Enter your current password and type DELETE. After acceptance, use Account → Check deletion status on the same device without signing in. If you uninstall the app or lose the receipt, contact the email above.

What is deleted and when

This permanently deletes the shared account on all devices, including its characters, progress, inventory, stash, social links, account-linked analytics and stored chat sent by its characters or privately received by them. Uncollected personal assets are forfeited. Access ends after acceptance; cleanup runs during maintenance within 30 days. Deletion cannot be undone.

Another player's completed trade items and gold, and shared guild property with surviving members, are preserved. A minimal status receipt and a hash of the random account identifier remain to prevent restored backups from bringing the account back. Restricted backups and security logs expire under their retention schedules and are not erased instantly. Read the privacy policy for details and contact us about a pending request or retained record.